Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you use our website or book services:

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Personal Identification Information

• Name

• Email address

• Phone number

• Address of the service location

• Any details you voluntarily provide about your home or cleaning preferences

 

Service & Usage Information

• Details about the cleaning services you request

• Notes, preferences, and instructions related to service delivery

• Website usage data (IP address, browser type, pages visited, etc.)

 

2. How We Use Your Information

We use your information to:

• Provide, manage, and personalize the services you request

• Communicate with you about bookings, updates, and customer support

• Improve our website, service offerings, and customer experience

• Send you occasional promotional emails about discounts, offers, or new services (you may opt out at any time)

 

3. Legal Basis for Processing

If required by applicable privacy laws, we process your personal data under one or more of the following bases:

• Contractual necessity: to provide the services you request

• Legitimate interests: to improve our services and communicate offers

• Consent: when you opt in to receive marketing communications

 

4. How We Share Your Information

We do not sell personal data. We may share your information only with:

• Service staff or contractors who need the details to perform household management services

• Trusted third-party providers who help us operate our website or manage communications (e.g., booking platforms, email marketing tools)

• Legal authorities if required by law, court order, or to protect our rights

 

All partners are required to protect your information and use it only for authorized purposes.

 

5. Data Storage & Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

 

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide your requested services

• Meet legal and accounting obligations

• Maintain service records for customer support

You may request deletion of your information at any time.

 

7. Your Rights

Depending on your region, you may have rights such as:

• Access to your personal data

• Correction of inaccurate information

• Deletion or restriction of your data

• Withdrawal of consent for marketing

• Data portability (in certain jurisdictions)

 

To exercise these rights, contact us at the email below.

thehelpinghandvancouver@gmail.com 

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8. Marketing Communications

We may send you promotional emails about offers, discounts, and new services.
You can opt out at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

 

9. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve website performance

• Analyze usage patterns

• Personalize your experience

 

You may disable cookies in your browser settings, though some features may not function properly.

 

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal data.

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11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided us data, please contact us to request deletion.

 

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on this page with a revised “Last Updated” date.